Business Development Manager/Customer Experience Consultant

Arken

£35,000

Full-time

Added 4 months ago

Apply

Job details

Pay:£35,000

Contract type: Full-time

Shift and schedule: Day shift

Supplemental pay types: + bonuses

Workplace Benefits: Flexible Hours, Free Parking

Sector: Advertising, Creative and Culture

Job Role: Other

Workplace: Hybrid

Expected start date: Start date is dependant on references and notice period

Full job description

POSITION DESCRIPTION

Role and reporting relationships

Position title: Business Development Manager/Customer Experience Consultant
Reports to: Head of Growth/COO
Working relationships: Customer Success Managers, Support, Marketing, Product and Development teams
Location: Hybrid –  remote working/Tunbridge Wells, United Kingdom

 

Arken.Legal

Arken.Legal is a leading provider of digital services to the estate‑planning industry in the UK and internationally.

Our core platform delivers document automation for Wills and Trusts, dramatically reducing manual effort, improving accuracy, and enabling legal professionals to work faster and more profitably. We work with some of the largest legal firms across the UK, South Africa, Australia and New Zealand, and we are continuing to expand both our product offering and our global footprint.

We’re a small, ambitious, and collaborative team. We move quickly, value ideas over hierarchy, and reward output — including a four‑day working week for a full‑time salary.

This is an exciting time to join as we introduce new SaaS products and scale our operation.

 

 

Purpose

This is a new business, hunter‑style sales role focused on acquiring new customers.

 

You’ll be responsible for identifying, engaging, and converting new clients within defined market sectors including law firms, will writers, accountants, and financial advisers. You’ll take a consultative sales approach, understanding how prospective clients operate today and clearly demonstrating how Arken’s products can remove friction, reduce rekeying, and speed up drafting workflows.

 

You’ll own the new‑business sales cycle end‑to‑end: from research and outreach, through discovery and demonstration, to close.

 

Your success will be measured primarily on new Monthly Recurring Revenue (MRR), with additional opportunities for shaping the product, working with our product, development and marketing teams.

 

 

Your role and responsibilities

New Business & Sales

·       Proactively research and target new prospective clients in the UK

·       Lead discovery conversations to understand client workflows, pain points, and commercial drivers

·       Present and demonstrate Arken solutions in a clear, commercially compelling way

·       Close new subscription deals and achieve personal revenue targets

·       Build a strong personal pipeline and manage deals through to completion

 

Market Engagement & Brand Building

·       Build a strong network of contacts across the Wills & Probate sector

·       Increase knowledge and understanding of the estate‑planning market

·       Share relevant content and insights on LinkedIn to support lead generation and brand presence

·       Attend industry events and meetings as required

 

Collaboration & Process

·       Work closely with the Head of Growth, marketing, and customer teams to refine messaging and approach

·       Maintain accurate, high‑quality CRM data and activity tracking

·       Provide regular reporting on pipeline, activity, and performance

·       Contribute ideas and improvements as part of an agile, fast‑moving commercial team

 

 

 

Key Requirements

We’re looking for someone who is naturally competitive, curious, and tenacious, but who sells with credibility rather than pressure.

You will likely have:

  • 5+ years’ experience in customer‑facing roles, ideally in B2B or solution‑based sales
  • A proven track record of winning new business
  • Experience running consultative sales conversations
  • The resilience and drive needed for outbound, acquisition‑focused sales
  • Strong organisational skills and personal accountability
  • Excellent written and verbal communication skills
  • The ability to work independently while collaborating closely with others
  • An interest in law, legal services, or professional services (experience helpful but not essential)
  • A positive, energetic approach — and a good sense of humour
  • Experience of working in a fast paced environment

 

Measures of Success

·       Growth in Monthly Recurring Revenue (MRR)

·       Growth in number of active customers/users

·       Non‑recurring revenue (e.g. training)

·       Individual productivity and contribution within agile sales sprints

·       Collaboration and contribution to overall commercial team performance

 

 

Why join Arken?

·       Clear ownership of new‑business results

·       Competitive basic salary with achievable bonus

·       Four‑day working week

·       Real autonomy and influence in a growing team

·       Products that genuinely improve how legal professionals work

·       A collaborative, supportive, no‑ego culture

 

 

Vacancy Expiry Date: