Front of House Team Member

About the Role

We are looking for a friendly, enthusiastic and reliable Front of House Team Member to join the Jamaica Blue team. You will be responsible for providing a welcoming and positive experience for all customers, supporting the day-to-day running of the café and helping to maintain a clean, safe and inviting environment.

This is an entry-level position, and no previous experience or formal qualifications are required. We are looking for someone who is approachable, willing to learn and enjoys working as part of a team.

Key Responsibilities

• Welcome customers in a friendly and professional manner.
• Take customer orders accurately and process payments.
• Prepare and serve drinks and food in accordance with café procedures.
• Ensure customers receive their orders promptly and courteously.
• Provide excellent customer service and respond appropriately to customer questions or requests.
• Maintain a clean, tidy and welcoming café environment.
• Clear and clean tables, counters and other customer areas.
• Follow food hygiene, health and safety and cleanliness procedures.
• Restock supplies and assist with general café duties when required.
• Work effectively with colleagues to ensure the smooth running of the café.
• Help create a friendly and enjoyable atmosphere for customers.
• Carry out other reasonable duties as required to support the café team.

Person Specification

Essential

• Friendly, approachable and positive attitude.
• Good communication and interpersonal skills.
• Reliable and punctual.
• Willingness to learn and take direction.
• Ability to work effectively as part of a team.
• Commitment to providing good customer service.
• Ability to remain calm and polite in a busy environment.

Desirable

• An interest in working in hospitality or customer service.
• Previous experience in a customer-facing environment, although this is not essential.

Qualifications and Experience

No formal qualifications or previous experience are required for this position.

We welcome applications from individuals who are looking for their first job, are starting a career in hospitality, or are looking to develop their customer service skills.

What We Are Looking For

Above all, we are looking for someone who is friendly, enthusiastic, dependable and willing to learn. A positive attitude and a commitment to providing customers with a great experience are more important than previous experience or qualifications.